Need assistance? Have a question? Check out the list of frequently asked questions below. If you don't find the answer you're looking for, please feel free to contact us 24 hours a day, 7 days a week at 1-800-533-0446 or by email at firstname.lastname@example.org.
Catalogs are available upon request and sent FREE of charge. You may request a catalog online from our Request A Catalog page. Simply fill in your contact information, choose the catalog you would like to receive, and the catalog(s) will be sent to you immediately.
You may place your order with Gopher in any of the following ways:
- Order Online
- Call Toll-Free
- Mail Your Order
- Fax Your Order
Please see our How To Order page for additional information.
Purchase orders are accepted upon credit approval and payable on Net 30 Day Terms. Gopher also accepts Visa, MasterCard, American Express, Optima and Discover credit cards for all purchases. We also serve Government Credit Cards (Smart Cards, Impact Cards).
We apologize, but we are unable to support the online redemption of gift certificates at this time. However, a Gopher Customer Service Representative would be more than happy to assist in your gift certificate redemption by phone. Please call (800) 533-0446 in the U.S. or (507) 451-7470 for international customers.
All transactions are completed on a secure server. This secure server encrypts your personal information to make online credit card usage as reliable and safe as it is in a normal business environment.
If you are a customer that is sales tax exempt, please be sure to check with us to determine if we have a sales tax exemption certificate on file for you. If you do not, or you are not tax exempt, we are required by law to charge you sales tax.
Gopher has one simple calculation for you to figure out your shipping and handling charges. These charges will be 16% of your order total. Whether your goods are sent UPS, RPS, USPS or motor freight, the charge will always be 17%.
Warehouse items that are in stock will ship the same day you place the order, if the order is placed before 3 p.m. (Central Time). Normal shipping time is 1-4 working days within the 48 contiguous United States. Shipments to Alaska, Hawaii, and international destinations require additional transit time. To meet your immediate needs, Express, Next Day, 2nd Day, and 3rd Day shipping are also available, at an additional cost. Please contact us toll free at 1-800-533-0446 for details on these shipping options.
We do our best to keep every item in stock, and we succeed 99% of the time. If we do need to backorder merchandise, you will be informed of the backorder on your shipping confirmation. Gopher has a good track record of shipping most backorders within 2 weeks.
A Return Form will be included with your order. If you cannot locate this form, you may download it here. Please fill this form out, include it with the merchandise being returned, label the box and send it back to Gopher:
2525 Lemond St. SW
PO Box 998
Owatonna, MN 55060-0998
Your return or exchange will be handled at once so as not to delay the receipt of the products you need.
There are no restocking or return fees with Gopher. You are asked to pay for return shipping if the item(s) were not damaged or defective when received.
Please see our Return Policy page for additional information.
Please feel free to contact us at any time - 24 hours a day, 7 days a week - with your questions, comments, or suggestions. We welcome your feedback!
Please see our Contact Us page for additional information.